KYC drop-off cut by 60%. Onboarding in 11 minutes.
Agni guides loan applicants through video KYC and consent in their own language — at any hour.
The challenge
A Bengaluru digital lender was losing 58% of qualified applicants at the video KYC stage. The VKYC process required a manual agent who was only available 10AM–7PM. Applicants — many from Tier-2 Karnataka and Tamil Nadu — were confused by English-language instructions, dropped off mid-flow, and didn't return. Average time to complete onboarding: 38 minutes.
The solution
Agni replaced the human VKYC agent. When an applicant is ready for VKYC, they receive a call from Agni in their language — Hindi, Kannada, Tamil, or English.
Agni guides them step-by-step: positioning the camera, holding up the PAN card, reading the consent disclosure (DPDP-compliant, in their language), completing the liveness check. It answers questions in real time — "why do I need to show my face?", "my document isn't visible" — and retries failed steps patiently.
Available 24/7. No queue. No agent fatigue.
“We were losing almost 60% of applicants at VKYC — people we'd already approved. After Agni, we complete 94% of KYCs on first attempt. The Kannada language support was the specific unlock.”
— CTO, Digital Lending Startup (Bengaluru)
The results
VKYC drop-off went from 58% to 23% — a 60% reduction. Average onboarding time dropped from 38 to 11 minutes. VKYC first-attempt success rate went from 61% to 94%.
The Kannada cohort — previously the worst-performing segment — achieved a 96% first-attempt success rate after language-specific deployment.
Ready to see results like these?
Agni deploys in under a week. No dev team needed. Start free — no credit card required.
Explore the API.
Build voice AI into your product. Full REST API, webhooks, and India-language SDKs.
more case studies
← back to all case studies